By invitation, referral, or evaluation
We operate under a closed model: direct invitation, referral from a current client, or an application subject to pre-evaluation. No fee buys access — there’s a standard, and either it’s met or it isn’t.
Hacienda Pinilla · Seattle
Headquartered in Hacienda Pinilla, with managers on the ground from Tamarindo to Zapotal. We’re not running your property from another country and hoping a local contractor picks up the phone; someone from Lumina is close by, in person, before something becomes a problem.
We maintain offices in both locations because many of our owners split their time, and their lives, between the two. One account manager, one standard, wherever you are.
Guest reviews
4.9average Airbnb rating
A managed house shows. Full preparation before every stay, someone from Lumina on the ground during it, and a standard that holds whoever is on shift.
Why Lumina
| Dimension | Traditional Property Management | Lumina |
|---|---|---|
| Properties per manager | 30–100+ | Deliberately limited |
| Point of contact | Call center / ticketing system | One dedicated manager, always the same person |
| Access | Open to any paying client | Invitation, referral, or evaluation |
| Vendors | General subcontracting | Verified, curated network |
| Approach | Reactive — fixes what breaks | Proactive — anticipates before it breaks |
| Discretion | Standard privacy policy | Contractual confidentiality across the entire team |
| Language | Typically monolingual | 100% bilingual: English and Spanish |
We deliberately cap the number of properties in our portfolio.
Your manager resolves it; they don’t transfer you.
The best maintenance is the kind the owner never notices, because it never became a problem. That’s easier to promise than to deliver, which is why Lumina keeps people on the ground in every community we serve, not managing from a call center in another country. When something needs a look, someone is there in person. When a storm’s coming, we’re already ahead of it.
Confidentiality agreements with every team member and every vendor.
About Us
We are not a platform. We are not a vendor directory. We are a compact, deliberately small team managing a limited number of residences with the same rigor a family office applies to a portfolio: a single point of contact, full visibility, and zero friction for the owner.
Lumina has managed residences in Guanacaste since 2021. Our portfolio is intentionally capped: when we reach capacity, new owners join a waitlist rather than diluting the standard we hold for existing clients.
Every Lumina client is assigned a dedicated account manager — not a support ticket, not a call center. That person knows the property, knows the owner’s preferences, and responds in minutes, not days.
We are a fully bilingual company: every account manager, every concierge team member, and every household employee we place operates fluently in both English and Spanish. This removes the communication friction so common in properties with international owners, local staff, and vendors who don’t always share a language.
In their words
“Having one person who knows our home and understands our preferences has made all the difference. Even when we’re in the States, we feel informed and at ease. When we return, everything is ready for us to simply enjoy being there.”
“It’s the quiet attention to detail we appreciate most. The house is prepared, the staff knows our routines, and our time there feels entirely our own. The care is evident without ever feeling intrusive.”
“Lumina gives us a clear view of what the property needs without involving us in every small decision. The reporting is straightforward, the communication is personal, and we know exactly who is responsible. That consistency matters when you’re managing a home from abroad.”
“Trust was the most important part of choosing someone to care for our home. We wanted a team that would respect our privacy and take the time to understand how we live. With Lumina, that consideration comes through in the everyday details.”
Our clients
Some of our clients are switching from a management company that stopped feeling like a partner. Most aren’t.
More often, Lumina takes over from the owner themselves: someone who bought an exceptional property, has been running it well enough on instinct and goodwill, and has reached the point where “well enough” isn’t the standard they want anymore. If that’s you, you don’t need to have a complaint about anyone. You just need to be ready for someone else to carry it.
Our Services
Delivered by the same team, to the same standard, whichever country the residence is in.
Lumina keeps people on the ground across Hacienda Pinilla, Tamarindo, Papagayo, and Zapotal: in-person oversight, not remote monitoring, while our International Coordination team extends that same standard to residences outside Costa Rica.
Guanacaste
Lumina manages residences across Guanacaste’s most established and most exclusive addresses:
As the portfolio extends into new communities, the standard doesn’t change: one dedicated manager, the same rigor, regardless of which gate you’re behind.
Why Lumina
Walk through Hacienda Pinilla, Las Catalinas, or Papagayo and you’ll find extraordinary homes, new, well-built, genuinely beautiful, being run the way a single host runs a listing. A lockbox instead of a greeting. A note asking guests to turn off the air conditioning to keep the bill down. Housekeeping and a private chef offered as add-ons, at an extra fee, if someone thinks to ask. None of this is a failure of the owner. It’s what happens to even an exceptional property when there’s no one standing between it and the next booking.
Lumina exists for the owners who’ve outgrown that, not because they did something wrong, but because the property, and their time, deserve something structured around them instead.
What sets us apart isn’t a list of services — almost any firm in this space offers housekeeping, maintenance, and concierge. The difference is how they’re delivered: continuity of relationship, institutional memory of every property, and a standard that holds steady no matter who’s on shift.
Referrals
We don’t run ad campaigns, and we don’t chase leads. Every property in our portfolio arrived through a direct invitation, a client’s introduction, or an application we evaluated ourselves. That’s deliberate: it’s how the standard stays intact as we grow.
If you know an owner whose residence deserves the Lumina standard, referring them isn’t just a favor to us. It’s how you shape who else gets to be part of this.
A confidential conversation with our team: no obligation, no pressure on the owner you’re introducing.
An evaluation of the property and the owner’s profile, handled with the same discretion we apply to every client.
A clear answer: acceptance, a place on the waitlist, or an honest recommendation that we’re not the right fit for them.
We turn down more applications than we accept. When we do, we tell you why, and where possible, we point you toward someone better suited to your property. A closed model only means something if “no” is a real answer, not a formality.
As a thank-you, every current client whose referral is accepted into the portfolio receives a benefit on their own service. Ask your account manager for specifics. We keep the details between us.
Contact
All initial communications are strictly confidential. We reply to every enquiry, including the ones we decline.
We don’t publish pricing. Every engagement is scoped to the property and the owner’s needs during evaluation. A flat fee buys access to nothing here, and neither does a published rate card.